Privacy Policy

Faux Blossom – Privacy Policy - Last updated: [18/11/2025]

Faux Blossom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or contact us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with us, you may provide:

• Name
• Email address
• Phone number
• Billing or delivery address
• Payment information (processed securely via third-party providers)
• Order details
• Messages sent via forms, email, or Instagram

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Device type
• Pages viewed
• Time spent on site
• Browser information

This helps us improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Manage deliveries and returns
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send updates or marketing (only with your consent)
• Prevent fraud and ensure site security

3. How We Store and Protect Your Information

We take appropriate security measures to protect your data, including:

• Secure servers
• Encrypted payment processing
• Limited access to personal information

We never store your full payment details on our website.

4. Sharing Your Information

We will never sell your personal data.
We may share information with trusted partners only when necessary to provide our services, such as:

• Payment processors
• Delivery and courier services
• Website hosting or analytics providers

These partners are required to keep your information secure.

5. Cookies

Our website may use cookies to:

• Improve site performance
• Track website usage
• Remember items in your basket

You can adjust cookie settings through your browser at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate details
• Request deletion of your data
• Withdraw marketing consent
• Object to certain types of processing

To exercise your rights, contact us at:
Email: fauxblossom@gmail.com

7. Data Retention

We keep your personal information only as long as necessary to:

• Provide our services
• Comply with legal or tax obligations
• Resolve disputes

8. Third-Party Links

Our website may include links to external sites (e.g., Instagram).
We are not responsible for their privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Faux Blossom Ltd
Email: fauxblossom@gmail.com
Instagram: @faux_blossom